Privacy Policy

Information We Collect

When you contact Lone Star Wildlife Solutions through our website forms, phone calls, or email, we may collect:

• Full name and contact information (phone number, email address)
• Property address where services are requested
• Description of wildlife issue or service needed
• Communication records (call logs, emails, form submissions)
• Payment information for invoicing purposes (processed securely through third-party payment processors)

How We Use Your Information

Information collected is used solely for: providing wildlife removal services you've requested; scheduling appointments and dispatching technicians; sending quotes, invoices, and service documentation; following up on your satisfaction; improving our services; and complying with legal obligations. We never sell your personal information to third parties for marketing purposes.

Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share limited information with: our CRM platform (for contact management), payment processors (to process transactions), and subcontractors directly involved in completing your specific job (property address and job details only). All third-party vendors are contractually bound to protect your data.

Cookies & Website Analytics

Our website may use essential cookies required for form functionality and basic site operation. We do not use advertising tracking cookies or sell browsing behavior data. Anonymous analytics may track page visits to help us improve user experience—this data contains no personally identifiable information.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards to protect your information. Client records are retained for a minimum of 7 years for warranty purposes and tax compliance, then securely destroyed. You may request correction or deletion of your personal information by contacting us at bcooksey@lonestarwildlifesolutions.com.

Our Guarantee Scope

Our 100% Satisfaction Guarantee covers workmanship on exclusion points we install. If the same animal species re-enters through any point sealed by Lone Star Wildlife Solutions within the warranty period, we will return at no charge to re-trap and repair. This guarantee does not cover: new entry points created by subsequent damage, different animal species, failure to maintain property conditions (such as leaving doors open), or acts of nature. Full terms are provided in writing with every service agreement.

Contact Us About Privacy

For questions about this privacy policy or to exercise your data rights, contact us:
Email: bcooksey@lonestarwildlifesolutions.com
Phone: (903) 651-9289
Mail: 211 North Ave, Whitesboro, TX 76273